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CUSTOMIZATION POLICY

Objective – To provide to the customer of Vinusto.in, customization guidelines followed by the brand, to ensure transparency in the process and set expectations, before the former takes decision to get the apparel they intend to buy, customized.

Scope- Products which are identified as customizable by Vinusto.in

Guidelines

  1. Our products are designer wear with tailored fit and we provide basic customization.
  2. Product wise customization options are given in the customization form; you can choose options basis your requirements.
  3. The main design elements in the product are not customizable. These designs are exclusive and also changes might impact the basics of product designing and technical requirements.
  4. Customization option is applicable to specific products. Thus all products do not fall under the customization category.
  5. The customization charges are mentioned along with the type of customization. Customization charges are calculated basis change effort.
  6. Customized products cannot be returned or exchanged as they have been tailored basis individual requirements.
  7. Customized products have to be prepaid orders. The COD option is not available for customized products.
  8. Fabric Customization will be charged basis the cost of fabric used.
  9. Customers who want a size larger than the standard size, or measurements given, can do so on standard charges applicable.
  10. Our sizes are standardized across Vinusto product lines. Please check the detailed size chart that has body measurements, and chose size accordingly.
  11. You can refer to our shopping size guide if you need any help in choosing the right size- https://www.vinusto.in/pages/size-guide,
  12. All measurements are in inches. Please use the standard measuring tape to check your measurements.
  13. Color options if available are based on designers’ recommendations and you can choose from the colors available on the display.
  14. We make best efforts to provide the right fit, please chose options after careful consideration of what and how much customization you want.
  15. Viraasat Ventures Private Limited reserves the right to decide if the product is customizable or not.
  16. Viraasat Ventures Private Limited reserves to modify/ remove the customization option.

 

Declaration– I hereby confirm that I have understand the guidelines and am in agreement with them. 

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